Refund policy

We want you to be happy with your order. All of our products are made to order.

Returns
We do not accept returns due to change of mind, as all products are made to order. In exceptional cases where a return is accepted: return shipping costs will be the responsibility of the customer. The item must be unused and in perfect condition.

Return Window
If no issue is reported within 3 days of delivery, the product will be considered accepted.

Refunds
Refunds (if applicable) will be processed once the returned item is received and inspected. Processing times may vary depending on the payment provider. EasyPaw reserves the right to refuse any return that does not meet these conditions.